Get in Touch With Us
Got a question about one of our casino reviews, spotted something that needs updating, or want to talk to us about a partnership? This page covers the ways to reach Best Casinos Canada and what happens once your message lands in our inbox.
The Best Way to Reach Us
Email is our main channel and the one we check most closely. Send your message to [email protected] and a member of our team will read it — we don't rely on automated replies to stand in for a real answer. Include a short line on what your message is about (a review query, a correction, a general question) so we can route it to the right person without back-and-forth.
We aim to reply within a couple of working days. During busier periods, such as after a major update to our rankings, it may take a little longer — we would rather give you a considered answer than a rushed one.
What People Usually Get in Touch About
- Questions about a specific casino — If you want more detail on how we rated a brand featured on genr.ca, including how bonus terms or free spins offers were assessed, ask and we will point you to the relevant section or clarify directly.
- Corrections — Bonus terms, wagering requirements and promotions at Canadian online casinos change often. If something on the site looks out of date, tell us and we will check it against the operator's current terms.
- Content suggestions — If there's a topic connected to online casinos in Canada you'd like us to cover in more depth, such as payment methods or newly licensed brands, we're happy to hear it.
- Partnership and editorial enquiries — If you represent a casino operator or an affiliate partner, introduce yourself and outline what you have in mind. We're upfront that this site can earn commission from some of the operators listed here, and that relationship never decides how a brand is rated or ranked.
- Responsible gambling concerns — If you or someone close to you needs support around gambling behaviour, let us know in your message and we will point you towards appropriate resources rather than attempt to advise directly.
Before You Write In — A Few Things We Can Save You Time On
A few questions come up often enough that it's worth answering them here rather than waiting on a reply:
| You're wondering about... | Short answer |
|---|---|
| Why free spins offers differ between casinos on this site | Each operator sets its own promotion, so the spin count, wagering requirement and eligible games vary — check the material terms shown beside each offer on our rankings before you sign up. |
| Whether we can help with a deposit, withdrawal or account issue at a specific casino | No — that goes to the casino's own customer support team, since we don't hold or manage player accounts. |
| Whether a casino accepts players outside standard licensing | If you're researching options beyond the mainstream Canadian market, our page on Best Non GamStop Casinos 2026 covers that separately. |
| Whether contacting us affects a casino's rating | No — reader feedback informs future research, but it doesn't alter published ratings after the fact. |
What Happens After You Send a Message
Once your email arrives, it's reviewed by someone on our editorial team rather than sorted purely by keyword or bot. If your query concerns a factual detail — a bonus term, a licensing claim, a payment method — we'll verify it against publicly available information before replying rather than guessing. If it's a partnership enquiry, expect a response only if it's a genuine fit for a Canadian-focused casino comparison site.
We don't promise instant answers, and we're honest when something needs more time to check properly. What we do promise is that a real person reads what you send.
Our Commitment to Accuracy
Online casino promotions, licensing details and payment options change regularly, and we rely partly on readers to flag anything that looks stale. If something you read on genr.ca doesn't match what you experienced at a listed casino — good or bad — we want to hear about it. That feedback is one of the ways we keep our comparisons useful rather than just a static list.
Thanks for taking the time to reach out. Whether it's a quick question or a longer note, we read it and we'll get back to you.